We accept returns on unused equipment within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received.
Email info@movewitheasy.com or call +1 (800)-697-5791 with your order number and the reason for return. We will provide return authorization and shipping instructions. Please do not send equipment back without contacting us first, as returns sent without authorization may experience processing delays.
For standard parcel items, return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped) or a manufacturing defect. For freight items (shed movers, trailers, and other oversized equipment), return shipping arrangements will be coordinated directly with our team, as freight returns typically require special pickup scheduling.
A 15% restocking fee may apply to returned freight/oversized equipment (steel shed movers, dollies, trailers) to cover freight handling costs, unless the return is due to a defect or shipping error on our part. Standard parcel items are not subject to a restocking fee when returned in original, unused condition.
Equipment that has been installed, assembled, anchored, or otherwise put into use is not eligible for return, as its condition can no longer be verified as new. This includes foundation kits that have been leveled and installed, anchoring kits that have been driven into the ground, and shed movers that have been used to complete a move.
If you ordered the wrong size or color variant, contact us within the 30-day return window to arrange an exchange. Exchanges are subject to the same unused-condition requirements as returns.
Orders may be cancelled free of charge if they have not yet shipped. Once an order has shipped, standard return procedures and any applicable restocking fees apply.
If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you, including return shipping if applicable.
If your order arrives with missing parts or hardware, contact us with your order number and we will ship the missing components at no charge.
Once a returned item is received and inspected, refunds are issued to the original payment method. Processing times for the refund to appear on your statement depend on your card issuer or payment provider, typically several business days after we process the refund on our end. Original shipping charges are non-refundable except in cases of our error or a product defect.
If equipment fails under normal use within a reasonable period after purchase, contact us to discuss a warranty claim. We will evaluate each claim individually based on the nature of the issue.
Email info@movewitheasy.com or call +1 (800)-697-5791 to begin any return, exchange, or warranty claim.