All equipment orders are reviewed and processed by our team before shipment. Because our catalog includes both standard hardware (straps, anchors, containers) and heavier steel equipment (shed movers, dollies, trailers), processing times can vary by item. If you need a firm delivery date for a time-sensitive project, contact us at info@movewitheasy.com or +1 (800)-697-5791 before placing your order and we will confirm current processing and transit estimates for your specific item and location.
Move with Easy offers free shipping on all equipment orders shipped within the United States. We currently ship to the contiguous United States only (United States Only). We do not ship internationally or to U.S. territories at this time.
All orders are tax-free at checkout, in accordance with our current sales tax configuration.
Lightweight items such as moving straps, anchoring kits, and storage containers typically ship via standard parcel carriers. Heavier steel equipment — including shed movers, moving dollies, utility trailers, and multi-piece kits — may ship via freight carrier due to size and weight. Freight shipments may require a delivery appointment, and in some cases, curbside or dock delivery rather than door-to-door service. If your order requires freight shipping, our team will contact you to coordinate delivery details before the item ships.
Our Shed Moving Services, Gazebo Relocation, Playhouse Moving, and Disassembly/Reassembly services are performed on-site at the property location rather than shipped. After purchase, our team will contact you directly to schedule your service appointment, confirm site access requirements, and review any permits or preparation needed before the crew arrives.
Once your equipment order ships, you will receive a shipping confirmation with tracking information via email. Please allow up to 24 hours after shipment for tracking data to update with the carrier.
If you need to change a shipping address after placing an order, contact us immediately at info@movewitheasy.com. We can update the address only if the order has not yet shipped. Once an order has shipped, we are unable to redirect it, and the customer is responsible for coordinating any redelivery directly with the carrier.
Occasionally, weather, carrier volume, or freight scheduling can delay delivery beyond the original estimate. We will do our best to notify you of any known delays affecting your order. Delays caused by the carrier or by circumstances outside our control are not eligible for shipping refunds, though we will assist in tracking down delayed shipments.
Please inspect your shipment upon arrival. If an item arrives visibly damaged, note the damage with the delivery carrier if possible, take photos of the packaging and item, and contact us at info@movewitheasy.com within 48 hours of delivery. We will work with you to arrange a replacement or refund for items damaged in transit.
If tracking shows your package as delivered but you have not received it, contact us within 5 business days of the delivery date so we can open an investigation with the carrier. We recommend checking with neighbors and building management before reaching out, as packages are sometimes delivered to alternate secure locations.
If a shipment is refused at delivery or returned as undeliverable due to an incorrect or incomplete address provided at checkout, the customer is responsible for any return shipping or redelivery costs incurred, which will be deducted from any applicable refund.
For any shipping questions, including freight delivery scheduling or service appointment coordination, reach us at info@movewitheasy.com or +1 (800)-697-5791.